FAQ
1. Where do you ship?
We currently ship throughout the United States.
2. What shipping options do you offer?
We currently provide the following shipping methods:
- Express Shipping (3–6 business days) — $20
- Free Shipping (7–14 business days) — Free
- Free Standard Shipping (7–14 business days) — $10
Shipping times may vary slightly depending on your location and carrier conditions.
3. How long does order processing take?
Orders are typically processed within 1–3 business days after payment confirmation.
4. Will I receive a tracking number?
Yes. Once your order ships, you will receive tracking information via email.
5. Are your hats adjustable?
Many of our hats include adjustable sizing features. Please review the product description page for specific sizing and fit details.
6. Can I cancel or modify my order?
If your order has not yet shipped, we may be able to update or cancel it. Please contact us as soon as possible.
7. What if my item arrives damaged or incorrect?
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos and your order details so we can assist you quickly.
8. Do you accept returns?
We accept returns for eligible unused items in their original condition and packaging. Certain items may not qualify for return after use.
9. How can I contact customer support?
You can contact our support team through the Contact Us page or by email. We typically respond within 24–48 business hours.
10. Are payments secure?
Yes. All transactions are processed through secure and encrypted payment systems to help protect your information.
11. What should I do if my package is delayed?
Occasional shipping delays may happen due to holidays, weather, or carrier issues. If your package is delayed, feel free to contact us and we’ll help track your shipment.